frequently asked questions
General Rider Driver Delivery Safety
General
What is Exon?
Exon is a ride-hailing and delivery platform that connects riders, drivers, and delivery personnel in Nigeria.
How do I sign up for Exon?
Download the app, enter your email, phone number, and follow the registration steps.
Can I use Exon internationally?
Currently, Exon is focused on providing services in Nigeria.
How can I contact customer support?
You can reach out via the in-app support feature or visit our contact page for more options.
Safety
What safety features are in the Exon app?
Exon includes real-time GPS tracking, driver/rider identity verification, and an emergency button.
Can I share my ride details with family or friends?
Yes, you can share your ride details with trusted contacts in real-time.
How do I report a safety concern?
Use the in-app reporting feature to file any safety concerns, and Exon will respond promptly.
Are background checks done for drivers?
Yes, all drivers undergo thorough background checks before joining the platform.
What should I do if my driver doesn't match the app details?
Cancel the ride and report the issue via the app.
Is there an emergency contact button?
Yes, the in-app emergency button connects you to local authorities and our safety team.
Riders
How do I request a ride?
Open the Exon app, set your pickup and destination, then request a ride.
What ride options are available?
Choose between Exon X, Exon XL, tricycles, and delivery services depending on your needs.
Can I schedule a ride in advance?
Currently, Exon does not support scheduled rides, but you can request a ride on demand.
Can I cancel a ride?
Yes, you can cancel a ride at any time, but cancellation fees may apply depending on timing.
What payment methods are accepted?
Riders can pay using credit/debit cards, digital wallets, cash, or Exon vouchers.
Can I request multiple stops?
Currently, Exon only supports direct trips from pickup to destination.
Driver
How do I become an Exon driver?
Sign up through the Exon Driver app, submit necessary documents, and complete a background check.
What are the vehicle requirements?
Vehicles must meet specific age, model, and condition requirements. Refer to our vehicle guidelines for details.
How do I increase my earnings?
Drivers can maximize earnings through surge pricing, incentives, and referrals.
How is driver safety ensured?
Exon offers in-app safety features like GPS tracking and emergency assistance for drivers.
Can I use a rented vehicle?
Yes, rented vehicles are allowed if they meet Exon’s specifications.