Safety on Exon | Secure and affordable rides

Safety without compromise

We are committed to ensuring that every ride, drive, or delivery through our platform is safe and secure. Using innovative app features, we take all the steps necessary to protect our community.

Exon's In-App Safety Features

24/7 Support

Access our reliable Support team any time, via the Exon app or phone call.

Identity Verification

Drivers undergo a rigorous identity verification process, including real-time selfies, ensuring trust and security.

Rider Management

We take action against consistently disruptive riders, fostering a respectful and safe community.

Trip Details Sharing

Share real-time location and trip information with loved ones for added peace of mind.

Trip Tracking and Recording

All trips are tracked and recorded, enhancing safety and accountability for both drivers and riders.

Privacy protection

Your personal information is secure—your phone number remains hidden when making calls through the Exon app.

Code of conduct

Safety First

Respectful Conduct

Timeliness

Clear Communication

Building a Safer Community Together

At Exon, we believe in shared responsibility for safety. Users and drivers alike contribute to creating a secure environment. Your choices matter. Safety is a collaborative effort at Exon.

For Riders:

Check Vehicle Details

Verify the driver's license plate, car model, and identity before entering.
Share Trip Details:

Use the app to share trip info with trusted contacts for extra safety.
Respect Personal Space:

Ensure a respectful interaction with the driver.
Buckle Up:

Always wear your seatbelt, no matter the ride length.
In-App Communication:

Chat within the app to protect your privacy.
Emergency Assistance:

Be familiar with the in-app emergency button for help when needed.

For Drivers:

Vehicle Maintenance:

Keep your vehicle in top condition with regular checks.
Professional Conduct:

Maintain a courteous and professional attitude with riders.
Obey Traffic Laws:

Follow all traffic regulations to ensure safety on every trip.
Verify Rider Identity:

Always confirm the rider's identity via the app before starting the trip.
Use In-App Navigation:

Follow the app's recommended routes for accuracy and safety.
Emergency Protocols:

Be aware of safety procedures and use the emergency button in critical situations.

FAQ's Page

Signing up as a driver with Exon is easy! Simply download the Exon app, complete the registration process, and provide the necessary documents and information. Once approved, you can start driving and earning with Exon.

Exon offers various payment options to riders, including credit/debit cards and digital wallets. You can securely link your preferred payment method in the app and enjoy a hassle-free payment experience after each trip.

At Exon, rider safety is our top priority. We thoroughly screen and verify our drivers, including background checks and driving history reviews. We also have in-app safety features, such as real- time tracking and an emergency button, to ensure a secure and reliable ride experience.

If you need to cancel a ride, you can do so through the Exon app. However, please note that cancellation fees may apply depending on the timing and circumstances. We encourage riders to cancel only when necessary to maintain a fair and reliable service for everyone.

If you have any questions or need assistance, our dedicated customer support team is available 24/7. You can reach us through the Exon app or visit our website's contact page to find the contact details.

Reach Out to Exon:

Connect with us and get the support you need

                    
                    support@exon.com
                
                    +234-012-3456-789
                
                    +234-012-3456-789
                
                    #12 Address not yet known. Delta, Nigeria.

Exon Help Center